Night DV Crisis Lead & Shelter Support Advocate

YWCA Nashville & Middle Tennessee; Nashville (TN); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

10 Paid Holidays

Employer-Paid Long-Term Disability

Employer Paid $25K Life

Health Reimbursement

Job summary

Weaver Domestic Violence Center is seeking a Night Lead Domestic Violence Advocate to provide direct services to survivors during the third shift, 11:00pm–7:30am, Sunday–Thursday. The role includes responding to crisis calls, safety planning, and connecting survivors with resources.

The Lead DV Advocate supports staff and oversees shelter operations, training, inventory, and report maintenance needs while ensuring a safe environment for residents and staff at the Weaver Center.

Qualifications

• High school diploma or equivalent; bachelor's in Counseling or related mental health field preferred.
• Minimum six months’ experience in a residential or domestic violence shelter or call center operations.

Responsibilities

• Manage all shelter supplies in accordance with budgetary guidelines, including tracking costs, submitting expenses, and processing invoices.
• Coordinate program and office supply inventory to support daily operations, ensuring storage areas and the basement remain organized and well-maintained.
• Conduct assessments to determine shelter eligibility and manage intakes, orientations, safety planning, exits, and exit interviews. Provide trauma-informed, empowerment-based support to residents, including providing information on domestic violence, addressing barriers to client success, and making appropriate referrals. Maintain accurate, confidential documentation of client progress, behaviors, incidents, and interactions in a timely and ethical manner.
• Monitor resident activity throughout the facility, manage conflicts using appropriate interventions, and respond to safety and security concerns to ensure a safe living environment for all residents. Monitor building cleanliness and maintenance needs, file work orders as necessary.
• Understand, implement, and communicate agency and program policies and procedures to residents, staff, and volunteers, ensuring consistent application of program standards.
• Assist with new hire onboarding and provide ongoing staff training as needed. Participate in all required staff meetings, trainings, and agency-wide meetings.
• Provide support to visitors and volunteers as needed.
• Perform other duties as assigned to support the overall functioning of the program.

Skills

Crisis intervention

Trauma-informed care

Empathy and client support

Verbal and written communication

Documentation accuracy

Staff training support

Education

High school diploma or equivalent

Bachelor's in Counseling or related mental health field

Job description

Weaver Domestic Violence Center is seeking a Night Lead Domestic Violence Advocate to provide direct services to survivors during the third shift, 11:00pm–7:30am, Sunday–Thursday. The role includes responding to crisis calls, safety planning, and connecting survivors with resources.

The Lead DV Advocate supports staff and oversees shelter operations, training, inventory, and report maintenance needs while ensuring a safe environment for residents and staff at the Weaver Center.