Night Data Center Operations Lead — Drive Uptime

Amazon Inc.; Dublin (OH); Presencial; USD 78.000 - 137.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) matching

Paid time off

Parental leave

Descripción de la vacante

Amazon Data Services, Inc. is seeking a Data Center Operations Manager (Nights) to lead a team responsible for maintaining cloud infrastructure across global data centres.

You will manage performance, mentor staff, sponsor projects, and drive technical solutions while coordinating on-call coverage. The role requires 2+ years of data center operations leadership, 4+ years IT/related experience, travel as needed, and a hands-on approach to hardware and network diagnostics.

Formación

• 2+ years of data center operations leadership or equivalent
• 4+ years of IT experience or related field
• Experience with hardware troubleshooting and repair
• Proven ability to mentor teams and manage shift schedules

Responsabilidades

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team across locations
• Develop career paths and update internal tools
• Recruit and train data technicians to ensure staffing levels
• Ensure day-to-day data center operations including 24/7 shift arrangements and hardware logistics
• Serve as SME across all data center operation aspects
• Monitor and meet operational KPIs and metrics
• Lead process improvements and automation initiatives
• Manage large-scale outages and act as call leader
• Oversee workflows and throughput for data centre operations
• Document and oversee policies to meet SLAs
• Maintain on-call schedules and coordinate leave
• Strive to improve customer experience through service quality

Conocimientos

People management

Team leadership

Data center operations

Technical writing

On-call support

Hardware troubleshooting

Educación

Bachelor's degree in Computer Science or related field

Herramientas

System management tools

Networking equipment

Descripción del empleo

Amazon Data Services, Inc. is seeking a Data Center Operations Manager (Nights) to lead a team responsible for maintaining cloud infrastructure across global data centres.

You will manage performance, mentor staff, sponsor projects, and drive technical solutions while coordinating on-call coverage. The role requires 2+ years of data center operations leadership, 4+ years IT/related experience, travel as needed, and a hands-on approach to hardware and network diagnostics.