Night Customer Support Agent – iGaming & Growth

Traffic Label; Town of Montana (WI); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Performance bonus up to 10%

Growth opportunities

Regular team events

Collaborative culture

Growth within Traffic Label Group

Job summary

Traffic Label is seeking a Customer Support Agent for overnight coverage in our Malta office. You’ll handle queries by phone, email and live chat during a 4 days on/4 days off rotation, with shifts from 19:00–05:00 or 22:00–08:00.

You will respond promptly, troubleshoot issues, assist players with account/platform questions, escalate complex cases, and maintain clear communication with teams. A strong command of English and prior customer support experience are preferred, with a positive,

Qualifications

• High level of spoken and written English is essential.
• Previous customer support or contact centre experience is preferred.
• iGaming experience or knowledge of the industry is an advantage.
• Strong communication, patience, and problem-solving skills.
• A positive, customer-focused approach and strong team-player attitude.
• Comfortable and reliable working regular overnight shifts, including weekends.

Responsibilities

• Respond to customer queries via phone, email, and live chat
• Handle a high volume of customer interactions while maintaining excellent service
• Assist players with account and platform-related queries
• Troubleshoot issues and guide customers towards appropriate solutions
• Escalate complex cases to the relevant teams when required
• Maintain clear, professional, and accurate communication throughout the shift

Skills

English fluency

Customer support experience

iGaming knowledge

Communication skills

Team player

Overnight shifts

Job description

Traffic Label is seeking a Customer Support Agent for overnight coverage in our Malta office. You’ll handle queries by phone, email and live chat during a 4 days on/4 days off rotation, with shifts from 19:00–05:00 or 22:00–08:00.

You will respond promptly, troubleshoot issues, assist players with account/platform questions, escalate complex cases, and maintain clear communication with teams. A strong command of English and prior customer support experience are preferred, with a positive,