Customer Support Agent - Night Shift

Traffic Label; Town of Montana (WI); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Performance bonus up to 10%

Growth opportunities

Regular team events

Collaborative culture

Growth within Traffic Label Group

Job summary

Traffic Label is seeking a Customer Support Agent for overnight coverage in our Malta office. You’ll handle queries by phone, email and live chat during a 4 days on/4 days off rotation, with shifts from 19:00–05:00 or 22:00–08:00.

You will respond promptly, troubleshoot issues, assist players with account/platform questions, escalate complex cases, and maintain clear communication with teams. A strong command of English and prior customer support experience are preferred, with a positive,

Qualifications

• High level of spoken and written English is essential.
• Previous customer support or contact centre experience is preferred.
• iGaming experience or knowledge of the industry is an advantage.
• Strong communication, patience, and problem-solving skills.
• A positive, customer-focused approach and strong team-player attitude.
• Comfortable and reliable working regular overnight shifts, including weekends.

Responsibilities

• Respond to customer queries via phone, email, and live chat
• Handle a high volume of customer interactions while maintaining excellent service
• Assist players with account and platform-related queries
• Troubleshoot issues and guide customers towards appropriate solutions
• Escalate complex cases to the relevant teams when required
• Maintain clear, professional, and accurate communication throughout the shift

Skills

English fluency

Customer support experience

iGaming knowledge

Communication skills

Team player

Overnight shifts

Job description

About Traffic Label

Traffic Label is a fast-growing, data-driven technology company operating in the iGaming and affiliate marketing space, building scalable products focused on performance, analytics, and automation across global markets. Driven by technology and innovation, we develop products that connect brands with customers through data-led acquisition, engagement and retention strategies. As we continue to grow, we're looking for talented professionals who enjoy building teams, improving processes and delivering measurable commercial success.

Role Overview

As a Customer Support Agent, you'll be the first point of contact for our players during overnight hours, providing clear, friendly, and professional support across phone, email, and live chat. This is a night-shift role based in our Malta office, working on a 4 days on/4 days off rotation, with shifts running from 19:00–05:00 or 22:00–08:00.

Key Responsibilities

• Respond to customer queries via phone, email, and live chat
• Handle a high volume of customer interactions while maintaining excellent service
• Assist players with account and platform-related queries
• Troubleshoot issues and guide customers towards appropriate solutions
• Escalate complex cases to the relevant teams when required
• Maintain clear, professional, and accurate communication throughout the shift

Skills & Experience

• High level of spoken and written English is essential
• Previous customer support or contact centre experience is preferred
• iGaming experience or knowledge of the industry is an advantage
• Strong communication, patience, and problem-solving skills
• A positive, customer-focused approach and strong team-player attitude
• Comfortable and reliable working regular overnight shifts, including weekends

What We Offer

• Monthly performance bonus of up to 10% of gross monthly salary, based on internal KPIs, with eligibility from the second month of employment
• Clear opportunities to grow as the company scales
• Regular team events, outings, and celebrations
• Collaborative culture that values input from across teams
• Growth opportunities within the Traffic Label Group network