German-Speaking iGaming Support Agent - Malta

Next Job Abroad; Indiana (PA); On-site; USD 25,990 - 31,766; Full time

Benefits offered by this job

Career growth opportunities

Competitive performance bonuses

Health care benefits

Fully paid training

Relocation package

Hybrid working setup

Job summary

Next Job Abroad is hiring a German Speaking Customer Support Agent to provide exceptional service in the iGaming industry while living in Malta. In this role, you will assist German-speaking clients with inquiries and concerns, aiming for high customer satisfaction.

We seek motivated candidates fluent in German and proficient in English, with a strong focus on communication skills and customer care. The position offers a competitive salary, bonuses, and a relocation package for a smooth transition to Malta.

Qualifications

• Fluency in German and proficiency in English; additional languages are advantageous.
• Prior experience in customer service is preferred.
• Demonstrated strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to relocate to Malta and adapt to a new culture.

Responsibilities

• Deliver exemplary customer support via chat, email, and phone.
• Resolve customer inquiries and issues professionally.
• Provide detailed information on gaming services.
• Collaborate with team members for operational efficiency.
• Document interactions and maintain records in CRM.
• Collect and analyze customer feedback for service improvements.

Skills

Fluency in German

Proficiency in English

Strong communication skills

Interpersonal skills

Ability to manage multiple tasks

Familiarity with CRM systems

Job description

Next Job Abroad is hiring a German Speaking Customer Support Agent to provide exceptional service in the iGaming industry while living in Malta. In this role, you will assist German-speaking clients with inquiries and concerns, aiming for high customer satisfaction.

We seek motivated candidates fluent in German and proficient in English, with a strong focus on communication skills and customer care. The position offers a competitive salary, bonuses, and a relocation package for a smooth transition to Malta.