Night Customer Service Specialist — Paid PTO & Benefits

Mr.-Greens-Produce-1; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Health savings account

Dental insurance

Life insurance

Employee assistance program

Disability insurance

Paid holidays

Weekly payroll

Job summary

Mr. Greens Produce is seeking a Night Customer Service Representative to resolve escalated issues and ensure seamless communication with clients and vendors.

You will respond to inquiries, help with orders, inventory checks, and delivery times while maintaining strong relationships across Sales and Production. The ideal candidate has 1–2 years in a customer-focused role, call center experience, and excellent written and verbal communication.

Qualifications

• 1-2 years working in a customer focused environment.
• High school education or equivalent.
• Must have call center experience with high volume calling.
• Demonstrate excellent communication skills (written, verbal, and listening).
• Ability to multi-task in a fast-paced environment.
• Proficiency with Microsoft Outlook.
• Adapt to change and flexibility to shift schedule/overtime.
• Maintain confidentiality and secure sensitive information.

Responsibilities

• Answer inbound calls from customers placing orders and inquiring about inventory, orders, and delivery times.
• Coordinate with Sales and Production to ensure orders are fulfilled correctly.
• Resolve customer complaints and provide feedback for process improvements.
• Build trust with customers and vendors through effective communication.
• Review proofs with customers and notify them of alteration charges.
• Serve as primary contact for Sales Reps and Customers, delivering information as needed.

Skills

Customer focus

Call center experience

Communication skills

Multitasking

MS Outlook

Attention to detail

Bilingual (English/Spanish)

Education

High school diploma

Job description

Mr. Greens Produce is seeking a Night Customer Service Representative to resolve escalated issues and ensure seamless communication with clients and vendors.

You will respond to inquiries, help with orders, inventory checks, and delivery times while maintaining strong relationships across Sales and Production. The ideal candidate has 1–2 years in a customer-focused role, call center experience, and excellent written and verbal communication.