Night Customer Service Specialist (Bilingual)

Mr Greens Produce Inc; Dallas (TX); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid time off

Vision insurance

Health savings account

Dental insurance

Life insurance

Employee assistance program

Disability insurance

Paid holidays

Weekly payroll

Resumo da oferta

Mr. Greens Produce Inc. is seeking a Night Customer Service Representative in Dallas, TX.

You will resolve escalated customer issues, coordinate with sales and production, and respond to inquiries about orders, delivery times, and inventory. The role requires 1–2 years in customer service, call center experience, and strong communication skills. Proficiency in Outlook and bilingual English/Spanish is a plus.

Qualificações

• 1–2 years in a customer-focused environment required.
• Call center experience with high-volume calls preferred.
• Excellent written, verbal and listening skills essential.

Responsabilidades

• Answer inbound customer calls and emails; assist with orders and inventory inquiries.
• Coordinate with sales and production to ensure accurate and timely order fulfillment.
• Resolve escalated customer issues and communicate solutions clearly.
• Review proofs with customers and communicate alteration charges as needed.
• Maintain professional relationships with customers and vendors; provide feedback to improve procedures.

Conhecimentos

1-2 years experience

Call center experience

Excellent communication

Multitasking

Ownership

Microsoft Outlook

Adaptability

Confidentiality

Bilingual (English/Spanish)

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Outlook

Descrição da oferta de emprego

Mr. Greens Produce Inc. is seeking a Night Customer Service Representative in Dallas, TX.

You will resolve escalated customer issues, coordinate with sales and production, and respond to inquiries about orders, delivery times, and inventory. The role requires 1–2 years in customer service, call center experience, and strong communication skills. Proficiency in Outlook and bilingual English/Spanish is a plus.