Customer Service Representative

Mr Greens Produce Inc; Arlington (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Health savings account

Dental insurance

Life insurance

Employee assistance program

Disability insurance

Paid holidays

Weekly payroll

Job summary

Mr. Greens Produce Inc in Dallas, TX is seeking a Night Customer Service Representative to resolve escalated issues and coordinate with sales and production.

You will answer calls about orders, inventory, and delivery times, build strong relationships with customers and vendors, and ensure accurate, timely communication.

Experience in a high-volume call center, excellent communication, and bilingual English/Spanish preferred; you will work in an office environment with periodic overtime.

Qualifications

• 1-2 years in a customer-focused environment.
• Must have high-volume call center experience.
• Excellent written and spoken communication skills.
• Ability to multi-task and work in a fast-paced setting.
• Proven ability to maintain confidentiality.

Responsibilities

• Interact with customers, sales, and production to ensure orders are completed accurately.
• Answer inbound calls about orders, inventory, and delivery times.
• Resolve escalated customer issues and provide feedback to improve procedures.
• Maintain professional relationships with customers and vendors.
• Review proofs with customers and notify about alteration charges.
• Serve as primary contact for customers and sales reps.

Skills

Customer focus

Call center

Communication

Multitasking

Attention to detail

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Job description

Mr. Greens Produce is hiring a Customer Service Representative for Dallas, Texas!

Mr. Greens has proudly grown into one of the largest privately‑owned produce distributors in Texas, Georgia and Florida. With deliveries 365‑days a year, 7‑days a week and multiple runs per day, Mr. Greens has set the gold standard for service. Mr. Greens serves a large variety of clients, including restaurants, hotels, country clubs, caterers, grocery stores and retail outlets.

Summary

Mr. Greens is looking for a highly motivated and dedicated Night Customer Service Rep. In this position, you will play a vital role in the Customer Service function of the company. The position is responsible for resolving escalated customer issues, working with clients and vendors to resolve concerns. Respond to any claims submitted by customers. Analyzing any errors committed and provide feedback for improving procedures.

Accountabilities

• Responsible for working directly with customers, sales and production to ensure job is completed correctly.
• Answer inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc.
• Ensuring excellent relationships between production, vendors, sales and customers requiring strong organizational work habits, good judgment, excellent communication skills, and follow-through on time-sensitive activities.
• Provides timely resolution of customer complaints, concerns, and inquiries
• Builds effective relationships and trust with customers and potential customers by listening to their needs
• Responds professionally to all customer requests
• Personally, act as the representative on behalf of the company in all activities. Including reviewing proofs with a customer and notifying the customer of alteration charges.
• Serves both Sales Reps and Customers as primary contact and source of information.
• Services the customer by solving problems, gathering and transmitting information as needed and demanding the highest quality product.

Qualifications

• 1-2 years working in a customer focused environment
• High school education or equivalent
• Must have call center experience with high volume calling
• Demonstrate excellent communication skills (written, verbal, and listening)
• Ability to multi-task and perform well in a face paced environment (i.e. talk on the phone while navigating on the computer and taking notes)
• Operate with ownership, be a self‑starter, and have a strong attention to detail
• Proficiency with Microsoft Outlook
• Critical thinking skills
• Ability to adapt to change in accordance with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• Bilingual Preferred in English and Spanish
• Effective time management and organizational skills
• Ability to work independently and manage multiple tasks

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position works in an office environment with low to moderate noise levels.
• Individual sits for long periods of time while operating a keyboard and communicating via telephone.
• May involve standing/walking as needed primarily on a level surface throughout the day.
• May include lifting things up to 15 pounds, on occasion.

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance
• Employee assistance program
• Disability insurance
• Paid holidays
• Weekly payroll