Night Concierge & Guest Services Specialist

Planned Companies; Alexandria (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Job summary

Planned Companies in Alexandria, VA is seeking Front Desk Associates and Doormen for a full-time concierge role. You will welcome tenants, guests and vendors, provide directions, schedule reservations, and assist with on-site events to ensure a premier resident experience.

The position requires 3+ years of customer service, excellent communication, multitasking ability, and basic computer skills. Lifting up to 50 lbs may be needed.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences including scheduling reservations and appointments at restaurants, hotels, etc.
• Plan and organize on-site events.
• Provide direction, referrals and help access local entertainment, dining, shopping, etc.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby and manage keys & access cards.

Skills

Customer service

Communication

Multitasking

Time management

Basic computer skills

Job description

Planned Companies in Alexandria, VA is seeking Front Desk Associates and Doormen for a full-time concierge role. You will welcome tenants, guests and vendors, provide directions, schedule reservations, and assist with on-site events to ensure a premier resident experience.

The position requires 3+ years of customer service, excellent communication, multitasking ability, and basic computer skills. Lifting up to 50 lbs may be needed.