Night Cleaning Supervisor: Client Relations & Compliance

City Wide Facility Solutions; North Carolina; On-site; USD 51,577,344 - 65,904,384; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

City Wide Facility Solutions is seeking a Second Shift Cleaning Supervisor (Night Manager) to oversee contract compliance and maintain client relationships. The role focuses on client site inspections, issue resolution, and ensuring high client satisfaction.

Responsibilities include evening site visits, managing inspections and contractor starts, and daily communication with the Facilities Manager to address issues.

Qualifications

• Fluent written and spoken Spanish and Portuguese highly preferred.
• High school diploma required or equivalent experience in commercial janitorial services.
• Highly detail-oriented with excellent follow-through on commitments.
• Positive and outgoing personality; strong relationship-building skills.
• Excellent verbal and written communication skills.
• Reliable transportation with an active driver’s license and auto insurance.
• Comfortable using a smartphone and Outlook email.

Responsibilities

• Perform client site visits in the evenings to ensure compliance with scope of work and company policies.
• Manage inspections, address complaints, and oversee new client starts to maintain high levels of satisfaction.
• Build strong working relationships with Independent Contractors by communicating client priorities and collaborating to find solutions.
• Communicate with Facility Services Manager daily for issues requiring immediate attention, including nightly recap via email or phone.
• Ensure compliance with client policies, procedures, approved tools and equipment, and their proper usage.
• Other duties as necessary.

Skills

Spanish language

Portuguese language

Education

High school diploma

Tools

Outlook

Job description

City Wide Facility Solutions is seeking a Second Shift Cleaning Supervisor (Night Manager) to oversee contract compliance and maintain client relationships. The role focuses on client site inspections, issue resolution, and ensuring high client satisfaction.

Responsibilities include evening site visits, managing inspections and contractor starts, and daily communication with the Facilities Manager to address issues.