Night Central Alarm Operator & Dispatch Specialist

Dillard's Inc.; Little Rock (AR); On-site; USD 25,000 - 39,000; Full time

Job summary

Dillard's, Inc. seeks a Central Station Alarm Operator to monitor and respond to security and fire alarm events overnight. You will troubleshoot, dispatch service calls, update records, and maintain store databases to ensure continuous operational safety.

Ideal candidates have a high school diploma (or equivalent) and experience as a dispatcher. Strong communication, organizational skills, and proficiency with MS Office are valued to support security operations and incident reporting.

Qualifications

• High school diploma or equivalent required.
• Dispatcher experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Monitor fire and security alarms, promptly identifying and responding to any anomalies
• Provide technical phone support to troubleshoot and address system issues effectively
• Dispatch and track service calls, ensuring timely resolution and maintaining comprehensive records
• Update store databases with accurate and relevant information for seamless operations
• Implement programming changes to store panels, ensuring optimal system functionality
• Compose detailed incident reports and contribute to deterring criminal activity and misconduct
• Maintain and fulfill department security and safety objectives
• Adhere to all Dillard's, Inc. policies and protocols
• Promote best practices in individual and organizational security within the Security Department

Skills

Communication skills

Multitasking

Organizational skills

Self-motivation

Security awareness

Education

High school diploma or equivalent

Tools

MS Office

Job description

Dillard's, Inc. seeks a Central Station Alarm Operator to monitor and respond to security and fire alarm events overnight. You will troubleshoot, dispatch service calls, update records, and maintain store databases to ensure continuous operational safety.

Ideal candidates have a high school diploma (or equivalent) and experience as a dispatcher. Strong communication, organizational skills, and proficiency with MS Office are valued to support security operations and incident reporting.