Central Alarm Dispatcher — Fire & Security Ops

Firecom Inc; Syosset (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Pavion is seeking a talented Central Station Operator to join our fire business unit. You will answer burglar and fire alarm signals, dispatch emergencies, coordinate with police and fire departments, and monitor alarm signals and surveillance videos.

You must manage multiple phone lines and handle high call volumes with clear communication. Qualified candidates will have a high school diploma or GED and prior customer service experience.

Qualifications

• Highschool Diploma or GED is required.
• Customer service experience is required.
• Must be able to handle multiple phone lines and high volume of calls.
• Weekend and holiday availability required.
• Must be able to work both Saturdays and Sundays.

Responsibilities

• Answer burglar and fire alarm signals received via computer.
• Effectively dispatch emergency alarms.
• Coordinate activities with police and fire departments during alarms.
• Place alarms in and out of test mode while technicians service alarms.
• Notify customers of alarm, trouble and supervisory signals on subscribers' premises.
• Monitor all types of alarm signals including surveillance videos.
• Effectively communicate with customers.
• Multitask and manage priorities.
• Contact supervisor by telephone to report irregularities and obtain further instructions.

Skills

Customer Service

Multitasking

Communication

Stress management

Education

Highschool Diploma/GED

Tools

Phone systems

Job description

Pavion is seeking a talented Central Station Operator to join our fire business unit. You will answer burglar and fire alarm signals, dispatch emergencies, coordinate with police and fire departments, and monitor alarm signals and surveillance videos.

You must manage multiple phone lines and handle high call volumes with clear communication. Qualified candidates will have a high school diploma or GED and prior customer service experience.