Central Station Alarm Operator

Dillard's Inc.; Little Rock (AR); On-site; USD 25,000 - 39,000; Full time

Job summary

Dillard's, Inc. seeks a Central Station Alarm Operator to monitor and respond to security and fire alarm events overnight. You will troubleshoot, dispatch service calls, update records, and maintain store databases to ensure continuous operational safety.

Ideal candidates have a high school diploma (or equivalent) and experience as a dispatcher. Strong communication, organizational skills, and proficiency with MS Office are valued to support security operations and incident reporting.

Qualifications

• High school diploma or equivalent required.
• Dispatcher experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Monitor fire and security alarms, promptly identifying and responding to any anomalies
• Provide technical phone support to troubleshoot and address system issues effectively
• Dispatch and track service calls, ensuring timely resolution and maintaining comprehensive records
• Update store databases with accurate and relevant information for seamless operations
• Implement programming changes to store panels, ensuring optimal system functionality
• Compose detailed incident reports and contribute to deterring criminal activity and misconduct
• Maintain and fulfill department security and safety objectives
• Adhere to all Dillard's, Inc. policies and protocols
• Promote best practices in individual and organizational security within the Security Department

Skills

Communication skills

Multitasking

Organizational skills

Self-motivation

Security awareness

Education

High school diploma or equivalent

Tools

MS Office

Job description

As a Central Station Alarm Operator, you will play a crucial role in safeguarding our organization and its assets, ensuring the safety of our employees, clients, and visitors. This role is set to work overnight.

ROLES & RESPONSIBILITIES

• Monitor fire and security alarms, promptly identifying and responding to any anomalies
• Provide technical phone support to troubleshoot and address system issues effectively
• Dispatch and track service calls, ensuring timely resolution and maintaining comprehensive records
• Update store databases with accurate and relevant information for seamless operations
• Implement programming changes to store panels, ensuring optimal system functionality
• Compose detailed incident reports and contribute to deterring criminal activity and misconduct
• Maintain and fulfill department security and safety objectives
• Adhere to all Dillard's, Inc. policies and protocols
• Promote best practices in individual and organizational security within the Security Department

REQUIRED SKILLS

• High school diploma or equivalent required
• Experience as a dispatcher preferred

DESIRED SKILLS

• Excellent written and verbal communication skills for interacting with team members, executives, and vendors professionally.
• A strong understanding of MS Office (especially Word and Excel) is essential.
• The ability to learn and adapt to new software programs
• Ability to handle multiple tasks simultaneously without compromising accuracy
• Exceptional organizational skills to manage multiple tasks, projects, and deadlines effectively
• Ability to identify challenges and provide innovative solutions to improve processes and drive results
• Self-motivated and proactive approach to tasks and projects
• Familiarity with security best practices, standards, and regulations.
• Note: This description is not an exhaustive list of all job functions, duties, skills and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

About Us

Dillard's was founded by William T. Dillard in 1938 in Nashville, Arkansas with an $8,000 investment in a hometown department store.Today, Dillard's, Inc. ranks among the nation's largest fashion retailers – operating 250 Dillard's locations and 32 clearance centers spanning29 states and an Internet store at www.dillards.com. The company focuses on delivering style, quality and value to its customers by offering premium fashionapparel, beauty and home collections from both national and exclusive brand sources. Dillard's complements this curated merchandise assortment with exceptional,client-focused customer care.