Night Cage Operations Supervisor

Churchill Downs Inc.; Newport (KY); On-site; USD 42,000 - 60,000; Full time

Job summary

Newport Racing & Gaming in Newport, KY is seeking a Shift Manager, Player Services Cash Operations - Nights to assist the Manager of Cash Operations in the cage.

You will oversee cage action, ensure compliance with regulations, and supervise team members on assigned shifts. You will review reports, maintain safety, manage scheduling and training, and support the Cage Manager in operations and guest experience.

Qualifications

• Two to Five years experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience preferred.

Responsibilities

• Monitor, direct, supervise and observe cage action in the overall casino operations for adherence to company policies and various regulatory requirements to safeguard the casino’s assets and fund.
• Knowledgeable of Marketing Promotions and Gaming events.
• Responsible for guest service, relations, and arbitrate disputes to assure that our guests have a favorable gaming experience.
• Assign or make changes in assignments of Team Members on assigned shifts.
• Submit at the end of respective shifts, all reports deemed necessary for the efficient operation of the department.
• Ensure the safety and security of Team Members and guests. Facilitate processes and programs to effectively control and reduce lost time injuries.
• Review staffing levels to maintain budgeted level of employment. Delegate authority and assign responsibilities.
• Development of Team Members, interviews, hiring and evaluations.
• Assist Cage Manager in preparation of reports and other administrative responsibilities as assigned.
• Review cage activities and promotions with the Manager of Cash Operations.
• Assure that required facilities and equipment are available, clean, and functioning properly.
• Establish and maintain effective channels of communication upward, downward, and laterally.
• Maintain an updated knowledge of Gaming Laws/Regulations and internal controls applicable to areas of responsibility.
• May act as Managerial Representative on Premises.
• Meet with Departmental Directors and Managers as necessary.
• Other duties as assigned.

Skills

Cage management

Team leadership

Communication skills

Education

2-year degree or equivalent

Job description

Newport Racing & Gaming in Newport, KY is seeking a Shift Manager, Player Services Cash Operations - Nights to assist the Manager of Cash Operations in the cage.

You will oversee cage action, ensure compliance with regulations, and supervise team members on assigned shifts. You will review reports, maintain safety, manage scheduling and training, and support the Cage Manager in operations and guest experience.