Shift Manager, Player Services Cash Operations -Nights

Newport Racing & Gaming; Newport (KY); On-site; USD 40,000 - 65,000; Full time

Job summary

Newport Racing & Gaming is seeking a Shift Manager, Cage Cash Operations - Nights to support the Manager of Cash Operations in running the cage operations smoothly. This role emphasizes accurate supervision, safety, and regulatory compliance within a high-paced gaming environment.

Ideal candidates will have 2–5 years in cage operations and a related 2-year degree or equivalent experience, with the ability to obtain a KY Racing License.

Qualifications

• Two to five years experience in cage operations and supervision.
• 2-year degree in related field or equivalent work experience preferred.
• Able to obtain KY Racing License.

Responsibilities

• Monitor, direct, supervise and observe cage action in casino operations for adherence to policies and regulatory requirements.
• Knowledgeable of Marketing Promotions and Gaming events.
• Provide guest service and arbitrate disputes to ensure favorable gaming experience.
• Assign or modify Team Member shifts as needed.
• Submit end-of-shift reports for department operations.
• Ensure safety and security of Team Members and guests; reduce lost time injuries.

Skills

Management abilities

Oral and written communication

Education

Two to Five years cage operations and supervisory experience

2-year degree or equivalent work experience

Job description

Title: Shift Manager, Cage Cash Operations -Nights

Requisition ID#: 4744

Location:

Newport, KY, US, 41071

Property: Newport Racing & Gaming

Pay Range

Newport Racing & Gaming is a gaming and entertainment facility located in Newport, Kentucky, featuring over 400 popular, thrilling, state-of-the-art Vegas-style games, sports wagering, restaurant and simulcast.

Job Summary

The Cash Operations Shift Manager is responsible for assisting the Manager of Cash Operations in the successful operation of the cage.

Essential Duties And Responsibilities

• Monitor, direct, supervise and observe cage action in the overall casino operations for adherence to company policies and various regulatory requirements to safeguard the casino’s assets and fund.
• Knowledgeable of Marketing Promotions and Gaming events.
• Responsible for guest service, relations, and arbitrate disputes to assure that our guests have a favorable gaming experience.
• Assign or make changes in assignments of Team Members on assigned shifts.
• Submit at the end of respective shifts, all reports deemed necessary for the efficient operation of the department.
• Ensure the safety and security of Team Members and guests. Facilitate processes and programs to effectively control and reduce lost time injuries.
• Review staffing levels to maintain budgeted level of employment. Delegate authority and assign responsibilities.
• Development of Team Members, interviews, hiring and evaluations.
• Assist Cage Manager in preparation of reports and other administrative responsibilities as assigned.
• Review cage activities and promotions with the Manager of Cash Operations.
• Assure that required facilities and equipment are available, clean, and functioning properly.
• Establish and maintain effective channels of communication upward, downward, and laterally.
• Maintain an updated knowledge of Gaming Laws/Regulations and internal controls applicable to areas of responsibility.
• May act as Managerial Representative on Premises.
• Meet with Departmental Directors and Managers as necessary.
• Other duties as assigned.

Required Skills And Abilities

• Management abilities demonstrated in managing the Cage profitability.
• Maintaining a professional working relationship among all personnel.
• Oral and written communication skills.

Willingness to assume overall responsibility relative to the performance of the Cage.

Education And Experience

• Two to Five years experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience preferred.

Able to obtain KY Racing License.

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines

Come Join Our Team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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Nearest Major Market:

Cincinnati