Night Auditor - Welcoming Front Desk Pro

Hotel Equities; Rancho Santa Fe (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation and Holidays

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Hotel discounted rates

Job summary

Hotel Equities is seeking a dependable Night Auditor to join our team in Rancho Santa Fe, CA. This role supports hotel operations, delivers exceptional service to guests and associates, and helps achieve operational goals.

As Night Auditor, you will welcome guests, process arrivals and payments, respond to requests, and coordinate with housekeeping and other departments to ensure a smooth, secure night shift.

Qualifications

• High school diploma or equivalent required.
• Experience in front desk, hotel service, or related roles preferred.
• Strong communication skills, both written and spoken.
• Basic computer and cash-handling abilities.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective handoffs.

Skills

Verbal & written communication

Computer skills

Cash handling

Flexible hours

Education

High school diploma or equivalent

Tools

PMS software

POS systems

Microsoft Office

Hotel guest-service platforms

Job description

Hotel Equities is seeking a dependable Night Auditor to join our team in Rancho Santa Fe, CA. This role supports hotel operations, delivers exceptional service to guests and associates, and helps achieve operational goals.

As Night Auditor, you will welcome guests, process arrivals and payments, respond to requests, and coordinate with housekeeping and other departments to ensure a smooth, secure night shift.