Night Auditor | State College Toftrees Golf Resort

Shaner Group; State College (Centre County); Vor Ort; USD 28.000 - 38.000; Vollzeit

Zusammenfassung

Shaner Group is seeking a Night Auditor to support front desk operations during the overnight shift, ensuring accurate balance of daily transactions and guest satisfaction. You will balance revenue/expenses and perform front desk duties as needed, with focus on clear communication and service excellence.

The role requires flexibility for weekends/holidays and proficiency in guest relations, with a preference for candidates with hotel experience and bilingual English/Spanish capabilities.

Qualifikationen

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Aufgaben

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Kenntnisse

Customer service

Communication

Bilingual English/Spanish

Computer experience

Ausbildung

High school diploma or equivalent

Tools

Computer systems

Jobbeschreibung

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.