Night Auditor | Philadelphia Ridley Park Springhill Suites

Shaner Group; Ridley Park (Delaware County); On-site; USD 32,000 - 45,000; Full time

Job summary

Shaner Group is seeking a Night Auditor for its hotel in Ridley Park, PA to manage overnight front desk operations and guest needs.

You will balance daily transactions, prepare nightly revenue reports, and ensure compliance with payment policies while providing friendly, professional service to guests.

We prefer candidates with front desk experience, basic computer skills, and bilingual English/Spanish; high school diploma required.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Strong communication with guests and staff.
• Basic computer skills.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities is valuable.

Responsibilities

• Attend to guest needs and provide courteous service.
• Balance daily revenue and expenses during the audit shift.
• Perform front desk duties during the night audit.
• Assist with checkout/registration and report generation.
• Adhere to hotel policies and procedures.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Computer literacy

Education

High school diploma or equivalent

Tools

Computer experience

Job description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.