Front Office Manager

Renaissance-Minneapolis-Bloomington-Hotel; BLOOMINGTON (MN); On-site; USD 64,000 - 67,000; Full time

Benefits offered by this job

Early Pay

Identity protection

Pre-paid legal

Flexible spending accounts

Matched 401K

Life insurance

Disability insurance

Paid time off

Wellness programs

Job summary

Renaissance Minneapolis Bloomington Hotel is looking for a dynamic Front Office Manager to lead our front desk team and elevate guest service. This role requires evening and weekend availability and offers a competitive salary and comprehensive benefits.

You will empower associates to create memorable stays and ensure seamless arrival to departure experiences for guests. Join a team that values innovation, connection, and exceptional guest experiences, with a focus on leadership, training, and

Qualifications

• 5+ years in guest services or supervisory roles in hotels.
• Experience with front desk operations and service recovery.
• Strong communication and customer service skills under pressure.
• Ability to lead and inspire a team focused on service excellence.
• Proficiency with hotel management software and reservation systems.
• Highly organized, detail-oriented, and multitask efficiently.
• Flexible to work evenings, weekends, and holidays.
• Experience with FSPMS systems is a plus.

Responsibilities

• Lead Front Desk operations and guest services to deliver exceptional experiences.
• Coach and mentor team members; manage performance.
• Ensure check-in/check-out processes are smooth and accurate.
• Collaborate with departments to maintain service standards.
• Maintain equipment and guest service areas in top condition.

Skills

Guest services

Supervisory

Front desk operations

Check-in/out

Service recovery

Communication

Customer service

Team leadership

Hotel software

Reservations systems

Multitasking

Flexible hours

FSPMS systems

Education

Bachelor’s degree in Hospitality Management

Tools

Hotel management software

Reservation systems

Job description

Hotel Property Overview: The Renaissance Minneapolis Bloomington Hotel is an upscale Marriott property located in Bloomington, Minnesota, conveniently situated near the Mall of America, Minneapolis–St. Paul International Airport, and major Twin Cities attractions. The hotel features 253 guest rooms, on-site dining at LARS Restaurant & Bar, an indoor Junior Olympic-sized pool, fitness center, and more than 4,300 square feet of flexible meeting and event space. The hotel’s design and atmosphere reflect a distinctly Minnesota aesthetic, incorporating warm, modern décor and local-inspired elements that create a welcoming sense of place. The property provides a professional and inviting environment where associates have the opportunity to deliver memorable guest experiences through exceptional hospitality and personalized service

Join the Renaissance Minneapolis Bloomington Hotel and be part of a team that thrives on creativity, connection, and exceptional guest experiences!
We are seeking a dynamic, guest-focused Front Office Manager who inspires teams to lead our Front Desk operations. This role is ideal for someone who loves shaping meaningful moments, empowering teams, and making a real impact on the guest journey. This position requires evening and weekend availability.

Why Renaissance Hotel?
At Renaissance, we create experiences rooted in discovery, authenticity, and connection. As a Front Office Manager, you play a vital role in shaping these experiences, leading your team, elevating service standards, and bringing energy to the hotel's heart.
Here, your voice matters. Innovation is encouraged. Teamwork is celebrated. Growth is real.

SPIRE Hospitality, our management company, specializes in delivering memorable guest experiences and best-in-class service nationwide. We provide the support, tools, and opportunities you need to excel in your hospitality career.

• We offer a comprehensive full-time benefits package that includes:
• EARLY PAY / Earned Wage Access
• Identity theft protection
• Pre-paid legal
• Flexible spending accounts
• Matched 401K after one year
• Life, critical illness, and accident insurance
• Short- and long-term disability
• Paid time off & wellness programs
• and so much more to support you both on and off the job.

Salary Range: $64,000 – $67,000 annually, based on experience.

In this role, you will warmly welcome guests and lead your team to deliver exceptional service throughout their stay. You will champion a culture of excellence, ensuring every interaction, from arrival to departure, is seamless, memorable, and uniquely Renaissance. Through strong leadership, you’ll empower the Guest Services TEAM to create extraordinary moments that inspire repeat visits and loyalty.

Essential Job Functions:

• Promote exceptional customer service by leading with positivity and professionalism.
• Respond promptly, confidently, and effectively to guest questions and requests.
• Foster strong working relationships within Guest Services and across departments.
• Support new team members with clear training and guidance on service procedures.
• Drive continuous improvement through proactive coaching, mentoring, and performance management.
• Ensure the upkeep, organization, and proper maintenance of all guest service areas and equipment.

Physical Demands:

• Ability to lift, carry, push, or pull 10 lbs
• Stand, walk, and work at times in confined spaces throughout the shift in full sight of guests

Qualifications:

• 5 years' combined experience in guest services and supervisory roles in hotels or related areas preferred.
• Strong knowledge of front desk operations, including check-in/check-out and service recovery.
• Exceptional communication and customer service skills, with the ability to perform under pressure.
• Ability to lead, motivate, and inspire a team with a focus on service excellence.
• Proficiency with hotel management software and reservation systems.
• Highly organized, detail-oriented, and capable of multitasking effectively.
• Flexibility to work evenings, weekends, and holidays as needed.
• Positive attitude and polished, professional demeanor.
• Experience with hotel FSPMS systems is a plus

Preferred Qualifications:

• Experience in a luxury or full-service hotel environment.
• Knowledge of Renaissance Hotel’s brand standards and service culture.
• Bachelor’s degree in Hospitality Management or a related field.

Spire Hospitality, LLC is an Equal Opportunity Employer, including individuals with disabilities and veterans.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.