Night Audit & Guest Services Pro

Stonebridge; Pullman (WA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge in Pullman, WA seeks a Night Auditor to close daily operations, balance revenues, and perform basic bookkeeping while providing guest services for overnight check-ins and check-outs.

The role requires proficiency with a property management system and strong communication skills, with duties including payment verification and coordinating with overnight staff to ensure a smooth night shift.

Qualifications

• Previous hospitality or customer service experience preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong verbal and written communication skills.
• Proficient in using a property management system (PMS) and office software.
• Excellent customer service and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Detail-oriented and well organized.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify payments and process credit authorizations.
• Maintain records of room availability and guest accounts in the PMS.
• Balance daily receipts and conduct income audits.
• Assist guests with check-out and resolve discrepancies.
• Answer phone calls and direct inquiries.
• Coordinate with overnight staff to resolve issues.
• Make and confirm reservations with accurate data entry.
• Provide guests with information on services and local attractions.
• Document guest feedback and escalate issues to management.

Skills

Hospitality experience

Bookkeeping

Communication skills

PMS proficiency

Customer service

Independent work

Attention to detail

Tools

Property Management System (PMS)

Office software

Job description

Stonebridge in Pullman, WA seeks a Night Auditor to close daily operations, balance revenues, and perform basic bookkeeping while providing guest services for overnight check-ins and check-outs.

The role requires proficiency with a property management system and strong communication skills, with duties including payment verification and coordinating with overnight staff to ensure a smooth night shift.