Night Auditor/Overnight Guest Representative

Tapestry Conshohocken; Smyrna, La Vergne (TN, TN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical plans

Prescription discounts

Vision/Dental

401K Retirement Program

Group Life Insurance

Disability Programs

Verizon Wireless Discount

Job summary

WoodSpring Suites Smyrna La Vergne is hiring an Overnight Guest Service Representative to support front desk operations on-site in Smyrna, TN. The role includes handling calls, reservations, and guest services while ensuring a clean, safe lobby and public areas.

You will assist with check-in/check-out when needed, conduct hourly rounds, and manage hotel laundry tasks as part of daily operations. This full-time position offers competitive pay and benefits.

Qualifications

• Handle phone system, transfers, reservations, etc.
• Assist guests with check-in/check-out procedures when needed.
• Maintain lobby and public area cleanliness and safety.

Responsibilities

• Handle phone system, transferring calls, reservations, etc.
• Hourly property walks and clean hallways/stairwells.
• Assemble bed packs for daily departures.
• Perform Check-in and Check-out procedures if needed.
• Wash, dry and fold the hotels daily laundry.
• Print night audit reports and assemble pack.
• Maintain overall lobby, guest laundry, vending area appearance.
• Be versed in all hotel emergency procedures.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma

Tools

Hotel reservation system

Job description

Posting Details

• Posted on September 11, 2026

Locations

• WoodSpring Suites Smyrna La Vergne, Smyrna, TN, USA
• On-site
• Rate: $18 USD per hour
• Front Office
• Full-Time
• Requisition #: NIGHT063812

Now Hiring: Overnight Guest Service Representative

• Handling phone system, transferring calls, reservations, etc.
• Hourly property walks and clean hallways/stairwells.
• Assemble bed packs for daily departures.
• Perform Check-in and Check-out procedures if needed.
• Wash, dry and fold the hotels daily laundry.
• Print night audit reports and assemble pack.
• Maintain overall lobby, guest laundry, vending area appearance.
• Be versed in all hotel emergency procedures.

Here are some reasons our associates like working for us

• Benefits (applies to Full Time Associates Only)
• Competitive Pay
• Great Benefits including various levels of medical plans, prescription discounts plus vision/dental.
• 401K Retirement Program with company contribution – FREE MONEY!
• Group Life Insurance equal to your annual salary
• Voluntary Short- and Long-Term Disability Programs
• Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.