Night Auditor / Guest Representative

Concord Hospitality Enterprises; Smyrna (TN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Medical plans

401K retirement program

Group life insurance

Disability coverage

Verizon wireless discount

Job summary

Concord Hospitality Enterprises in Smyrna, TN is seeking an Overnight Guest Service Representative to deliver exceptional hospitality during overnight hours. You will handle phone calls, reservations, and assist with check-ins/check-outs to ensure a seamless guest experience.

The role includes property walks, hallway upkeep, nightly bed-pack assembly, and maintaining a clean lobby and laundry areas while adhering to emergency procedures.

Responsibilities

• Handling phone system, transferring calls, reservations, etc.
• Hourly property walks and clean hallways/stairwells.
• Assemble bed packs for daily departures.
• Perform Check-in and Check-out procedures if needed.
• Wash, dry and fold the hotels daily laundry.
• Print night audit reports and assemble pack.
• Maintain overall lobby, guest laundry, vending area appearance.
• Be versed in all hotel emergency procedures.

Job description

Now Hiring: Overnight Guest Service Representative

Role Responsibilities

As a Front Desk Overnight agent, you have the responsible to give our guests the best hospitality experience they can have by:

• Handling phone system, transferring calls, reservations, etc.
• Hourly property walks and clean hallways/stairwells.
• Assemble bed packs for daily departures.
• Perform Check-in and Check-out procedures if needed.
• Wash, dry and fold the hotels daily laundry.
• Print night audit reports and assemble pack.
• Maintain overall lobby, guest laundry, vending area appearance.
• Be versed in all hotel emergency procedures.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

• Competitive Pay
• Great Benefits including various levels of medical plans, prescription discounts plus vision/dental.
• 401K Retirement Program with company contribution – FREE MONEY!
• Group Life Insurance equal to your annual salary
• Voluntary Short- and Long-Term Disability Programs
• Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality