Night Auditor: Overnight Front Desk with Perks & Growth

DelMonte Hotel Group

Providence (AL)

On-site

USD 32,000 - 42,000

Full time

7 days ago

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Benefits offered by this job

Competitive pay

Full-time benefits

Hotel room discounts

Food and beverage discounts

Professional development

Job summary

DelMonte Hotel Group is seeking a Night Auditor/Overnight Front Desk Clerk to provide exceptional guest service during overnight hours. You will greet guests, check them in/out, post charges, and balance transactions while ensuring accurate PMS and reservations data.

Excellent communication and multitasking abilities are essential for success on this shift. We offer competitive pay, full-time benefits,员工 hotel room discounts and dining promotions, with opportunities for professional growth

Qualifications

1–3 months related experience; High school diploma or GED; or equivalent combination of education and experience.
Solid organizational, time-management and prioritization skills
Exceptional customer service skills
Ability to multi-task in a fast-paced environment
Basic computer and administrative skills
Availability to work an overnight schedule

Responsibilities

Greet, register, and assign rooms to guests.
Answer telephone.
Post charges, compute bill, collect payment, and make change.
Make and confirm reservations.
Monitor room availability.
Block rooms.
Program wake-up calls.
Handle guest mail and messages.
Open and close shifts with cash drops.
Maintain market stock and coffee area.
Finalize day transactions and process credit cards.
Prepare folios for departing guests.
Create, print, file and transmit reports.
Compile daily sales figures and complete daily reports.
Complete End of Month procedures.
Balance hotel PMS with reservations system and report discrepancies.
Provide guests with hours and services information (restaurant, lounge, room service).
Give directions and information about local area.
Assist in lobby cleanliness and upkeep.
Inspect lobby fixtures and equipment for proper operation; report deficiencies.
Schedule shuttle runs for guests (if applicable).
Provide safe transportation via hotel shuttle (for select properties).