Night Auditor: Overnight Front Desk & Security Lead

ASH (UK) Co Ltd; Rhode Island; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan with match

Vacation days

Personal days

Paid sick time

Holiday pay

Employee discounts

Career advancement

Training program

Professional development

Supportive team

Job summary

Ash (UK) Co Ltd is seeking a reliable Night Auditor to oversee overnight hotel operations, including front desk, security, and daily reporting. You’ll handle late check-ins, early checkouts, and guest inquiries with professionalism, ensuring smooth property function during quiet hours.

The role emphasizes independent work, responsibility, and maintaining detailed logs and accurate financial records, enabling the day team to start strong each morning.

Qualifications

• Previous hotel front desk or customer service experience preferred.
• Basic computer skills and ability to learn property management software.
• Strong math skills and attention to detail for financial reconciliation.

Responsibilities

• Welcome and check in late-arriving guests with warmth and professionalism.
• Process early morning checkouts and handle guest billing inquiries.
• Answer phone calls and respond to guest requests or concerns promptly.
• Assist guests with local recommendations, directions, and hotel information.
• Handle wake-up calls, maintenance requests, and emergencies.
• Maintain detailed logs of all guest interactions and incidents.
• Complete daily audit procedures, including room revenue reconciliation.
• Run end-of-day reports and ensure all transactions balance correctly.
• Process credit card authorizations and handle cash handling procedures.
• Review and verify room charges, taxes, and adjustments for accuracy.
• Prepare daily reports for management and morning shift teams.
• Monitor group blocks, reservations, and room inventory for the following day.
• Conduct regular security walks of the property, including all floors and common areas.
• Monitor security cameras and respond appropriately to any concerns.
• Ensure all doors, windows, and access points are properly secured.
• Document any maintenance issues, suspicious activity, or safety hazards.
• Coordinate with overnight maintenance staff or emergency services when needed.
• Maintain key control and access logs for staff and vendor entries.

Skills

Front desk experience

Customer service

Basic computer skills

Attention to detail

Cash handling

Job description

Ash (UK) Co Ltd is seeking a reliable Night Auditor to oversee overnight hotel operations, including front desk, security, and daily reporting. You’ll handle late check-ins, early checkouts, and guest inquiries with professionalism, ensuring smooth property function during quiet hours.

The role emphasizes independent work, responsibility, and maintaining detailed logs and accurate financial records, enabling the day team to start strong each morning.