Night Auditor — Overnight Front Desk Lead & Guest Champion

Parks Hospitality Group; Riverbanks (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical & Dental Benefits

Paid Time Off

Incentives & Bonuses

Discounted hotel rates

Growth opportunities

Job summary

Parks Hospitality Group is seeking a Night Auditor to anchor our overnight team at LivSmart Studios by Hilton Columbia Greystone. You’ll manage front desk operations, balance accounts, and ensure security during the night shift with a focus on guest service.

Responsibilities include reconciling daily transactions, posting charges, processing payments, generating management reports, and handling check-ins/check-outs while addressing guest inquiries professionally.

Qualifications

• High school diploma or equivalent.
• At least 1 year of front desk or guest service experience in a hotel.
• Advanced knowledge of property management systems and front desk procedures.
• Ability to troubleshoot and resolve guest issues professionally.
• Strong communication skills and attention to detail.
• Hilton systems and M3 Accounting experience preferred but not required.

Responsibilities

• Perform night audit duties, including reconciling all daily transactions and ensuring financial records are accurate.
• Post charges to guest accounts, such as room rates, taxes, and incidentals, ensuring correct postings.
• Process payments (cash, credit, and checks) and record them accurately.
• Generate reports for management, including financial summaries, occupancy statistics, and room revenue.
• Handle guest check-ins and check-outs during the night shift, providing exceptional service.
• Address guest inquiries and requests in a professional and efficient manner.
• Answer phone calls promptly, addressing guest inquiries and providing accurate information.
• Perform end-of-day procedures, verifying room availability, balancing accounts, and ensuring accuracy.
• Communicate important guest information or updates to management and the day shift.
• Resolve guest complaints and elevate issues to the appropriate department when necessary.

Skills

Front desk operations

Property management systems

Communication skills

Attention to detail

Problem resolution

Education

High school diploma or equivalent

Tools

Hilton systems

M3 Accounting

Job description

Parks Hospitality Group is seeking a Night Auditor to anchor our overnight team at LivSmart Studios by Hilton Columbia Greystone. You’ll manage front desk operations, balance accounts, and ensure security during the night shift with a focus on guest service.

Responsibilities include reconciling daily transactions, posting charges, processing payments, generating management reports, and handling check-ins/check-outs while addressing guest inquiries professionally.