Night Auditor - Full Time

Parks Hospitality Group; Riverbanks (SC); Vor Ort; USD 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Medical & Dental Benefits

Paid Time Off

Incentives & Bonuses

Discounted hotel rates

Growth opportunities

Zusammenfassung

Parks Hospitality Group is seeking a Night Auditor to anchor our overnight team at LivSmart Studios by Hilton Columbia Greystone. You’ll manage front desk operations, balance accounts, and ensure security during the night shift with a focus on guest service.

Responsibilities include reconciling daily transactions, posting charges, processing payments, generating management reports, and handling check-ins/check-outs while addressing guest inquiries professionally.

Qualifikationen

• High school diploma or equivalent.
• At least 1 year of front desk or guest service experience in a hotel.
• Advanced knowledge of property management systems and front desk procedures.
• Ability to troubleshoot and resolve guest issues professionally.
• Strong communication skills and attention to detail.
• Hilton systems and M3 Accounting experience preferred but not required.

Aufgaben

• Perform night audit duties, including reconciling all daily transactions and ensuring financial records are accurate.
• Post charges to guest accounts, such as room rates, taxes, and incidentals, ensuring correct postings.
• Process payments (cash, credit, and checks) and record them accurately.
• Generate reports for management, including financial summaries, occupancy statistics, and room revenue.
• Handle guest check-ins and check-outs during the night shift, providing exceptional service.
• Address guest inquiries and requests in a professional and efficient manner.
• Answer phone calls promptly, addressing guest inquiries and providing accurate information.
• Perform end-of-day procedures, verifying room availability, balancing accounts, and ensuring accuracy.
• Communicate important guest information or updates to management and the day shift.
• Resolve guest complaints and elevate issues to the appropriate department when necessary.

Kenntnisse

Front desk operations

Property management systems

Communication skills

Attention to detail

Problem resolution

Ausbildung

High school diploma or equivalent

Tools

Hilton systems

M3 Accounting

Jobbeschreibung

Join Our Team as a Night Auditor at LivSmart Studios by Hilton Columbia Greystone !

Do you thrive during the quiet hours of the night, love having complete ownership of a building's operations, and want a role that balances guest service with sharp, independent thinking?

At Parks Hospitality Group , we are seeking a reliable and self-motivated Night Auditor to anchor our overnight team. In this dual-impact role, you will be the face of the hotel during the late-night hours - welcoming late-arriving travelers with warm hospitality while independently managing the front desk and keeping our property secure. If you love the quiet focus of the night shift and take pride in running a smooth, safe operation, we want to hear from you.

What You’ll Do:

• Perform night audit duties, including reconciling all daily transactions and ensuring financial records are accurate.
• Post charges to guest accounts, such as room rates, taxes, and incidentals, ensuring correct postings.
• Process payments (cash, credit, and checks) and record them accurately.
• Generate reports for management, including financial summaries, occupancy statistics, and room revenue.
• Handle guest check-ins and check-outs during the night shift, providing exceptional service.
• Address guest inquiries and requests in a professional and efficient manner.
• Answer phone calls promptly, addressing guest inquiries and providing accurate information.
• Perform end-of-day procedures, verifying room availability, balancing accounts, and ensuring accuracy.
• Communicate important guest information or updates to management and the day shift.
• Resolve guest complaints and elevate issues to the appropriate department when necessary.

What You’ll Need:

• High school diploma or equivalent.
• At least 1 year of experience in a front desk or guest service role in a hotel.
• Advanced knowledge of property management systems and front desk procedures.
• Ability to troubleshoot and resolve guest issues professionally.
• Strong communication skills and attention to detail.
• Hilton systems and M3 Accounting experience preferred but not required.

Why You’ll Love Working Here:

• Immediate medical and dental benefits starting on your very first day for full-time team members.
• Paid time off (PTO) for all team members, because we value your well-being.
• Earn an extra $50-$150+ per month through performance incentives, plus cash awards for quarterly and/or annual performance ($250-$500).
• Explore the globe with heavily discounted room rates at brand hotels worldwide for you and your family.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

About Us:

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.