Night Audit & Guest Services Specialist

COMMONWEALTH LODGING MANAGEMENT LLC; Columbia (SC); On-site; USD 19,000 - 28,000; Full time

Job summary

Commonwealth Lodging Management LLC is seeking a front desk associate at Hilton Garden Inn Home2 Suites Downtown Columbia, SC. You will greet guests, handle check-in/out, and maintain accurate guest records while upholding hotel standards.

Key responsibilities include ensuring guest satisfaction, effective communication with guests and team, and adherence to cash handling procedures. The role requires physical capability to handle guest-related tasks in a busy hotel environment.

Qualifications

• Ability to handle guest interactions with courtesy and professionalism.
• Basic math and cash handling skills required.
• Strong communication and teamwork abilities.

Responsibilities

• Be in proper uniform with nametag.
• Maintain positive guest relations and guest confidentiality; resolve complaints to satisfaction.
• Communicate effectively with guests and team members.
• Know hotel features, hours, rates, packages, and local attractions.
• Maintain equipment and cleanliness in assigned areas.
• Answer telephone within 3 rings with proper greeting.
• Verify guest information on arrival/departure.
• Process payments per SOPs and handle adjustments/credits.
• Use hotel operating systems to manage occupancy and reports.
• Run end-of-day processes and reconcile accounts.

Job description

Commonwealth Lodging Management LLC is seeking a front desk associate at Hilton Garden Inn Home2 Suites Downtown Columbia, SC. You will greet guests, handle check-in/out, and maintain accurate guest records while upholding hotel standards.

Key responsibilities include ensuring guest satisfaction, effective communication with guests and team, and adherence to cash handling procedures. The role requires physical capability to handle guest-related tasks in a busy hotel environment.