Night Auditor & Overnight Front Desk Clerk — Elevate Guests

Del Monte Hotel Management LLC; Beachwood (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits for full-time

Hotel room discounts

Discounts on food and beverages

Professional development

Job summary

AC Hotel Cleveland Beachwood is seeking a detail-oriented Night Auditor/Overnight Front Desk Clerk to manage front desk operations overnight in Pinecrest, Cleveland's newest mixed-use district in Orange Village, Ohio.

The role emphasizes guest service, accuracy in billing, wake-up calls, and collaboration with the hotel team to maintain smooth nightly operations. A friendly demeanor and strong communication skills are essential for success in this position.

Qualifications

• 1–3 months related experience or equivalent
• Solid organizational, time-management and prioritization skills
• Exceptional customer service and guest-relations abilities

Responsibilities

• Greet, register, and assign rooms to guests
• Answer telephone and handle guest inquiries
• Post charges, compute bills, collect payments and make change
• Make and confirm reservations; monitor room availability and block rooms
• Program wake-up calls and manage guest mail/messages
• Open/close shifts and perform cash drops; maintain lobby and coffee area
• Ensure PMS system balances with reservations and generate daily reports
• Provide local area information and assist with directions to guests

Skills

Customer service

Communication

Time management

Multi-tasking

Attention to detail

Education

High school diploma or GED

Job description

AC Hotel Cleveland Beachwood is seeking a detail-oriented Night Auditor/Overnight Front Desk Clerk to manage front desk operations overnight in Pinecrest, Cleveland's newest mixed-use district in Orange Village, Ohio.

The role emphasizes guest service, accuracy in billing, wake-up calls, and collaboration with the hotel team to maintain smooth nightly operations. A friendly demeanor and strong communication skills are essential for success in this position.