Overnight Front Desk Lead & Night Auditor

Del Monte Hotel Management LLC in; Beachwood (OH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Hotel room discounts

Discounts on food and beverages

Professional development and career提升

Job summary

DelMonte Hotel Group seeks a Night Auditor/Overnight Front Desk Clerk for the AC Hotel Cleveland Beachwood in Orange Village, OH. You will welcome guests, handle registrations, and manage nightly postings in a hospitality-driven environment.

The role emphasizes accuracy, guest service, and teamwork within a newly built lifestyle hotel. Competitive pay, full-time benefits, and staff discounts across our global locations are offered.

Qualifications

• 1 to 3 months related experience; High school diploma or GED; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work a flexible schedule

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges, compute bill, collect payment, and make change for guests.
• Make and confirm reservations, monitor room availability, block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Finalize transactions completed during the day and process credit card transactions.
• Prepare and print folios for departing guests.
• Create, print, file and transmit required reports.
• Compile daily sales figures and complete the Daily reports.
• Complete End of Month procedures.
• Ensure hotel PMS system is in balance with the reservations system.
• Provide guests information pertaining to hours and available services of the hotel.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Report deficiencies of lobby fixtures, equipment and conditions.

Skills

Customer service

Multi-tasking

Communication

Attention to detail

Education

High school diploma or GED

Tools

POS system

Job description

DelMonte Hotel Group seeks a Night Auditor/Overnight Front Desk Clerk for the AC Hotel Cleveland Beachwood in Orange Village, OH. You will welcome guests, handle registrations, and manage nightly postings in a hospitality-driven environment.

The role emphasizes accuracy, guest service, and teamwork within a newly built lifestyle hotel. Competitive pay, full-time benefits, and staff discounts across our global locations are offered.