Night Auditor & Overnight Front Desk Specialist

DelMonte Hotel Group; Beachwood (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Hotel room discounts

Food & beverage discounts

Professional development

Job summary

DelMonte Hotel Group is seeking a Night Auditor/Overnight Front Desk Clerk at the AC Hotel Cleveland Beachwood in Orange Village, OH. This on-site, full-time position places you at Pinecrest, a newly constructed lifestyle hotel.

The role emphasizes guest service, accuracy, and multitasking in a design-forward environment with opportunities for professional development and advancement with DelMonte Hotel Group.

Qualifications

• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work a flexible schedule

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations, monitor room availability, block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Finalize transactions completed during the day and process credit card transactions.
• Prepare and print folios for departing guests.
• Create, print, file and transmit required reports.
• Compile daily sales figures and complete the Daily reports.
• Complete End of Month procedures.
• Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies.
• Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.

Skills

Excellent communication

Strong work ethic

Customer service

Multitasking

Organizational skills

Time management

Basic computer skills

Administrative skills

Education

High school diploma or GED

Job description

DelMonte Hotel Group is seeking a Night Auditor/Overnight Front Desk Clerk at the AC Hotel Cleveland Beachwood in Orange Village, OH. This on-site, full-time position places you at Pinecrest, a newly constructed lifestyle hotel.

The role emphasizes guest service, accuracy, and multitasking in a design-forward environment with opportunities for professional development and advancement with DelMonte Hotel Group.