Night Auditor & Overnight Front Desk – Benefits & Growth

Del Monte Hotel Management LLC in; Cleveland (OH); Presencial; USD 21.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hotel room discounts

Discounts on food and beverages

Comprehensive benefit packages for ft

Professional development and careerAdv

Descripción de la vacante

DelMonte Hotel Group in Cleveland, OH is seeking a Night Auditor/Overnight Front Desk Clerk to greet guests, register rooms, and manage late-night operations. This on-site role offers a clear path for professional development within a supportive hospitality team and competitive hourly pay.

Responsibilities include posting charges, handling reservations, managing wake-up calls, and maintaining lobby areas. Candidates should be able to work overnights and have a high school diploma or GED.

Formación

• 1 to 3 months related experience; High school diploma or GED; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work an overnight schedule
• Maintain a valid Driver’s License from the state which you reside with no major violations.

Responsabilidades

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Finalize transactions completed during the day and process credit card transactions.
• Prepare and print folios for departing guests.
• Create, print, file and transmit required reports.
• Compile daily sales figures and complete the Daily reports.
• Complete End of Month procedures.
• Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies.
• Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).
• Perform laundry duties as needed (Fairfield Inn only).
• Set up continental breakfast (Fairfield Inn only).

Conocimientos

Exceptional customer service

Organizational skills

Time-management

Prioritization

Multi-tasking

Basic computer skills

Overnight availability

Driver's license

Educación

High school diploma or GED

Descripción del empleo

DelMonte Hotel Group in Cleveland, OH is seeking a Night Auditor/Overnight Front Desk Clerk to greet guests, register rooms, and manage late-night operations. This on-site role offers a clear path for professional development within a supportive hospitality team and competitive hourly pay.

Responsibilities include posting charges, handling reservations, managing wake-up calls, and maintaining lobby areas. Candidates should be able to work overnights and have a high school diploma or GED.