Night Auditor & Front Desk Clerk - Elevate Guest Experience

Del Monte Hotel Management LLC in; Chattanooga (TN); Vor Ort; USD 19.000 - 25.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefit packages forFull

Hotel room discounts at our locations

Discounts on food and beverages

Professional development and careerAdv

Zusammenfassung

DelMonte Hotel Group seeks a Night Auditor/Overnight Front Desk Clerk to deliver exceptional guest service while performing night audit duties. You will greet guests, handle check-ins/adjust charges, and manage communications and lobby upkeep.

This full-time, on-site role emphasizes accuracy, customer care, and teamwork, with opportunities for growth and competitive benefits across our hospitality network.

Qualifikationen

• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Availability to work an overnight schedule

Aufgaben

• Greet, register, and assign rooms to guests.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Handle guest mail and messages.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Finalize transactions completed during the day and process credit card transactions.
• Prepare and print folios for departing guests.
• Create, print, file and transmit required reports.
• Compile daily sales figures and complete the Daily reports.
• Complete End of Month procedures.
• Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies.
• Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.

Jobbeschreibung

DelMonte Hotel Group seeks a Night Auditor/Overnight Front Desk Clerk to deliver exceptional guest service while performing night audit duties. You will greet guests, handle check-ins/adjust charges, and manage communications and lobby upkeep.

This full-time, on-site role emphasizes accuracy, customer care, and teamwork, with opportunities for growth and competitive benefits across our hospitality network.