Night Auditor & Front Desk Clerk - Elevate Guest Experience

Del Monte Hotel Management LLC in; Chattanooga (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Comprehensive benefit packages forFull

Hotel room discounts at our locations

Discounts on food and beverages

Professional development and careerAdv

Job summary

DelMonte Hotel Group seeks a Night Auditor/Overnight Front Desk Clerk to deliver exceptional guest service while performing night audit duties. You will greet guests, handle check-ins/adjust charges, and manage communications and lobby upkeep.

This full-time, on-site role emphasizes accuracy, customer care, and teamwork, with opportunities for growth and competitive benefits across our hospitality network.

Qualifications

• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Availability to work an overnight schedule

Responsibilities

• Greet, register, and assign rooms to guests.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Handle guest mail and messages.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Finalize transactions completed during the day and process credit card transactions.
• Prepare and print folios for departing guests.
• Create, print, file and transmit required reports.
• Compile daily sales figures and complete the Daily reports.
• Complete End of Month procedures.
• Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies.
• Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.

Job description

DelMonte Hotel Group seeks a Night Auditor/Overnight Front Desk Clerk to deliver exceptional guest service while performing night audit duties. You will greet guests, handle check-ins/adjust charges, and manage communications and lobby upkeep.

This full-time, on-site role emphasizes accuracy, customer care, and teamwork, with opportunities for growth and competitive benefits across our hospitality network.