Night Auditor - Luxury Hotel Front Desk & Upsell Pro

Fairmont Hotels & Resorts; Austin (TX); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Paid time off

Medical, Dental and Vision Insurance

401K

Complimentary shift meal

Employee discount rates at Accorworldw

Educational assistance and Academies

Zusammenfassung

Fairmont Austin seeks a customer-focused front desk professional to greet guests, process check-ins, and resolve inquiries with courtesy and efficiency. You will support nightly audit duties and promote hotel brands to enhance revenue while maintaining service standards.

Ideal candidates have strong English, solid presentation, and the ability to work under pressure in a fast-paced luxury hotel environment.

Qualifikationen

• Previous customer related experience preferred.
• PMS experience an asset.
• Proficiency in English (verbal and written).
• Computer literacy in Microsoft Windows applications an asset.
• Must be able to type 25 words per minute.
• Must possess a professional presentation.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.

Aufgaben

• Consistently offer professional, friendly and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Respond to each Guest who approaches the Reception Desk.
• Drive rate through up-selling room brands.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Perform Night Audit duties.
• Other duties as assigned.

Kenntnisse

Customer service

English proficiency

Interpersonal skills

Professional presentation

Teamwork

Typing speed 25 wpm

Tools

Microsoft Windows

Jobbeschreibung

Fairmont Austin seeks a customer-focused front desk professional to greet guests, process check-ins, and resolve inquiries with courtesy and efficiency. You will support nightly audit duties and promote hotel brands to enhance revenue while maintaining service standards.

Ideal candidates have strong English, solid presentation, and the ability to work under pressure in a fast-paced luxury hotel environment.