Front Desk Concierge – Guest Experience

Accor; Austin (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Paid time off

Medical, Dental and Vision Insurance

401K

Complimentary shift meal

Employee benefit card offeringDiscount

Learning programs through our Academie

Opportunity to develop talent and grow

CSR and sustainability initiatives

Zusammenfassung

Fairmont Austin is seeking a Front Office professional to join our luxury team in Austin. You will greet guests, check in and settle accounts while maintaining high service standards in a fast-paced environment.

Enjoy benefits such as PTO, health, dental and vision insurance, a 401K, complimentary shift meals, and employee discount cards. Grow with Accor across the world and contribute to a culture of care and excellence.

Qualifikationen

• Previous customer-related experience preferred.
• PMS experience a plus.
• English proficiency required; a second language is an asset.
• Must be able to type 25 words per minute.
• Professional presentation and strong problem-solving abilities.
• Ability to work under pressure in a fast-paced environment.

Aufgaben

• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each Guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Kenntnisse

Customer service

English (verbal & written)

Typing 25 wpm

Interpersonal skills

Teamwork

Tools

PMS system

Jobbeschreibung

Fairmont Austin is seeking a Front Office professional to join our luxury team in Austin. You will greet guests, check in and settle accounts while maintaining high service standards in a fast-paced environment.

Enjoy benefits such as PTO, health, dental and vision insurance, a 401K, complimentary shift meals, and employee discount cards. Grow with Accor across the world and contribute to a culture of care and excellence.