Night Auditor: Guest Experience & Front Desk Pro

Hotel Equities; Round Rock (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Healthcare benefits

Paid vacation

401(k)

Employee discounts

Life Insurance

Paid holidays

Parental leave

Job summary

Hotel Equities is seeking a dependable Night Auditor to join our team at a Round Rock hotel. You will deliver welcoming, efficient service at the front desk, process arrivals and payments, and support daily operations to ensure guest satisfaction.

Ideal candidates are customer-focused, organized, and able to manage multiple tasks during night shifts, including weekends and holidays. This full-time role offers growth and competitive benefits within a respected hospitality management company.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, front desk, customer service, or related experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Customer service

Communication

Cash handling

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

PMS

POS systems

MS Office

Job description

Hotel Equities is seeking a dependable Night Auditor to join our team at a Round Rock hotel. You will deliver welcoming, efficient service at the front desk, process arrivals and payments, and support daily operations to ensure guest satisfaction.

Ideal candidates are customer-focused, organized, and able to manage multiple tasks during night shifts, including weekends and holidays. This full-time role offers growth and competitive benefits within a respected hospitality management company.