Night Auditor & Guest Services Specialist

Plazahotelelpaso; San Diego (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Travel Discounts

Transit Benefits

Wellness Program

Professional Development

Referral Bonus

Life Insurance

Job summary

HHM Hotels in San Diego is seeking a Night Auditor to balance revenue, settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.

Responsibilities include auditing cashiers, updating the BRAINS network, preparing daily reports, and ensuring guest satisfaction through proactive service and problem solving. Schedule may require holidays and weekends.

Qualifications

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel and arithmetic skills required.
• FSD is a plus, required within 90 days of employment.

Responsibilities

• Balance revenue and settle accounts nightly.
• Maintain files and reset the system for the next day of operations.
• Perform Guest Service Agent tasks and duties.
• Audit and reconcile cashiers and credit cards promptly.
• Input and update financial information into the BRAINS network.
• Check guests in/out and respond to inquiries and resolve complaints.
• Aim to improve guest satisfaction scores and overall service quality.
• Perform other duties as requested by management.

Skills

Accounting experience

Night audit

Excel

Arithmetic skills

FSD training

Education

High School diploma or equivalent

Tools

BRAINS network

Job description

HHM Hotels in San Diego is seeking a Night Auditor to balance revenue, settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.

Responsibilities include auditing cashiers, updating the BRAINS network, preparing daily reports, and ensuring guest satisfaction through proactive service and problem solving. Schedule may require holidays and weekends.