Hilton Garden Inn Guest Service Rep/Night Audit - I Drive -Full time

Hilton Garden Inn - I Drive North -nearest Universal; Orlando (FL); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Savings Plan with 1:

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Hotel Discounts

Job summary

Buffalo Lodging Associates is seeking a Night Auditor/Guest Service Representative for the Hilton Garden Inn-Orlando/ International Drive North location. This role supports front desk operations, handles check-in/out, and maintains room accounts during the night.

Shifts are 3 pm–11 pm and 11 pm–7 am; weekends and a flexible schedule may be required. Experience in hotel guest service and familiarity with property management systems are preferred; benefits include medical, dental, 401k, paid time

Qualifications

• Customer service experience in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, property management system, Word, and Excel is strongly preferred.

Responsibilities

• Greet guests and complete check-in/check-out procedures through the property management system.
• Handle cash, credit card information and property transactions.
• Identify guests' needs and provide information about hotel services and amenities.
• Take reservations from callers and update/cancel in the system as requested.
• Close and balance accounts during night audit and prepare folios for express check-out.

Skills

Guest service experience

Front desk experience

Customer service

Communication skills

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Job description

Posting Details

• Posted on November 9, 2026

Locations

• Showing 1 location: Orlando, FL 32819, USA
• On-site
• Guest Srv & Front Desk
• Full-Time
• Requisition #: HOTEL003957

Description

Hilton Garden Inn-Orlando/ International Drive North, 5877 American Way Orlando, FL 32819
We are currently looking for a Night Auditor/Guest Service Representative to join our Team! Our Hilton Garden Inn is located just off I-4, two miles from Universal Orlando Resort. We provide scheduled free shuttle to Universal Parks. Orange County Convention Center and various corporate offices are within four miles. With 158 guest rooms, our hotel has a full service restaurant, The Garden Grille & Bar that serves breakfast, dinner, and drinks. We are home to the well-known Tiki Bar where guests enjoy Florida weather outdoors by our Fire Pit. The Hilton Garden Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

This is a full time position - 3 pm to 11pm and 11pm to 7am shifts. Weekends and flexible schedule needed.

Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• During the Night Audit Shift organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
• Prepares guest folios for express check out.

About Buffalo Lodging Associates

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.

What We Offer You

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.