Night Auditor & Guest Experience Lead - Flexible Shifts

Hilton; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton in Orlando is seeking a Night Auditor and Guest Service Agent to cover two Night Audit shifts on Sunday and Monday plus three Guest Service Agent shifts with AM or mid shift flexibility. The role blends seamless check-in/check-out with delivering the light and warmth of hospitality to every guest.

Responsibilities include greeting guests, handling check-ins/outs, upselling hotel services, and resolving guest concerns with timely care.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Integrity
• Leadership
• Teamwork
• Ownership
• Now: urgency and discipline to make an impact

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up‑selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Job description

Hilton in Orlando is seeking a Night Auditor and Guest Service Agent to cover two Night Audit shifts on Sunday and Monday plus three Guest Service Agent shifts with AM or mid shift flexibility. The role blends seamless check-in/check-out with delivering the light and warmth of hospitality to every guest.

Responsibilities include greeting guests, handling check-ins/outs, upselling hotel services, and resolving guest concerns with timely care.