Night Auditor & Guest Experience (Night Shift)

TownePlace Suites Orlando Downtown; Orlando (FL); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Paid Time Off: 2 weeks vacation + 4 SD

Health, dental, and vision insurance

401(k) with employer match

Exclusive global hotel discounts

Career growth opportunities

Volunteer time and lifestyle discount

Job summary

Naples Hotel Group is seeking a Part-Time Night Auditor for its Downtown Orlando property. You will balance front desk responsibilities with back-office accounting during overnight hours, ensuring guest service excellence and accurate nightly financial processes.

The role requires at least 1 year in customer service, strong communication skills, and the ability to work overnights, including weekends and holidays.

Qualifications

• Minimum of 1 year of experience in customer service, preferably in a hotel or hospitality setting.
• Excellent verbal and written communication skills with a professional and friendly demeanor.
• Proficient with standard office software and reservation systems.
• Ability to work independently and follow detailed instructions with minimal supervision.
• Strong multitasking abilities in a fast-paced, guest-facing environment.
• Reliable, punctual, and team-oriented with a commitment to guest satisfaction.
• Able to work overnight shifts, including weekends and holidays.

Responsibilities

• Process guest check-ins and check-outs and review payment information.
• Prepare, modify, and confirm guest reservations as needed.
• Answer incoming calls within three rings and respond to guest inquiries in a courteous and professional manner.
• Set wake-up calls accurately and warmly.
• Maintain a clean and organized front desk and lobby area throughout the overnight shift.
• Greet each guest with a friendly and welcoming smile.
• Reconcile daily transactions and postings for all hotel cashiers.
• Review management reports and verify accuracy of guest folios and city ledger activity.
• Ensure all end-of-day procedures are followed and submitted accurately and on time.
• Respond promptly to guest comments, concerns, or complaints; log issues and ensure satisfactory resolution.
• Make courtesy call-backs to newly checked-in guests to ensure satisfaction with their accommodations.
• Provide local recommendations and information on nearby dining, shopping, entertainment, and travel.
• Complete all tasks and reporting on the Night Audit shift checklist.
• Accurately log all relevant details in the shift pass-on log for the incoming team.
• Submit maintenance requests using the hotel’s digital work order system.
• Coordinate with other departments to ensure guest needs are met and service standards upheld.
• Assist with early morning setup such as the breakfast buffet, folding laundry, or other operational tasks as assigned.
• Adhere to hotel procedures for handling lost and found items.
• Maintain key control and guest confidentiality at all times.
• Follow all emergency and safety procedures; report incidents or unsafe conditions immediately.
• Complete all required safety trainings and certifications.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.

Skills

Customer service

Communication skills

Computer proficiency

Independent work

Multitasking

Decision making

Reliability and punctuality

Overnight shifts

Tools

Reservation systems

Office software

Job description

Naples Hotel Group is seeking a Part-Time Night Auditor for its Downtown Orlando property. You will balance front desk responsibilities with back-office accounting during overnight hours, ensuring guest service excellence and accurate nightly financial processes.

The role requires at least 1 year in customer service, strong communication skills, and the ability to work overnights, including weekends and holidays.