Night Auditor & Guest Services Specialist

LBA Hospitality; Goldsboro (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus

PTO and holidays

401k with Employer Match

DailyPay option

Hotel discounts

Job summary

LBA Hospitality is seeking a front desk professional to manage guest check-ins, room assignments, and guest requests on-site. You will ensure smooth front office operations and maintain strong guest relations throughout shifts.

The role emphasizes excellent customer service, accurate cash handling, and collaboration with housekeeping and management. Overnight readiness and flexibility are required, with opportunities for growth within the hotel group.

Qualifications

• Customer service skills and guest interaction ability.
• Strong communication with guests and team members.
• Ability to handle cash and process payments accurately.

Responsibilities

• Greet and register guests, assign rooms, respect privacy and requests.
• Promote hotel services and amenities to guests.
• Encourage future bookings and brand loyalty through recommendations.
• Notify management of guest needs and potential sales leads.
• Coordinate with housekeeping and other departments about special requests.

Skills

Customer service

Communication

Cash handling

Problem solving

Tools

PMS software

Reservation system

Job description

LBA Hospitality is seeking a front desk professional to manage guest check-ins, room assignments, and guest requests on-site. You will ensure smooth front office operations and maintain strong guest relations throughout shifts.

The role emphasizes excellent customer service, accurate cash handling, and collaboration with housekeeping and management. Overnight readiness and flexibility are required, with opportunities for growth within the hotel group.