Night Auditor & Guest Services Specialist

Lodging Dynamics; Anaheim (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, dental, vision

401(k)

Pet insurance

Paid time off

On-demand pay

Leadership development program

Job summary

Lodging Dynamics Hospitality Group LLC is hiring a guest services/front desk associate to greet guests, check them in, provide information about amenities, and ensure a warm, efficient arrival experience. In addition to front desk duties, you will handle invoicing, schedule wake-up calls, respond to inquiries and emergencies, reconcile accounts, and support the team with accurate, detail-oriented service.

This role offers growth opportunities and a collaborative work environment within a

Qualifications

• 2+ years' experience in customer service or hospitality.
• Able to learn computer functions and other on-the-job skills.
• Strong eye for details.
• Good problem-solving skills.
• Ability to multitask.
• Strong written and verbal communication skills.

Responsibilities

• Greet guests, check in, and provide information.
• Handle invoices and post checks to vendors; distribute employee checks.
• Respond to guest complaints, requests and emergencies.
• Reconcile all accounts in a timely manner.
• Verify that all End-of-Day work is performed by other departments.
• Schedule wake-up calls and reservations for the following day.
• Respond to guest inquiries, concerns and complaints as needed.
• Answer phones and place reservations.

Skills

Excellent communication

Math skills

Customer service

Detail oriented

Problem solving

Multitasking

Verbal communication

Hospitality experience

Tools

POS systems

Reservation software

MS Office/Email

Job description

Lodging Dynamics Hospitality Group LLC is hiring a guest services/front desk associate to greet guests, check them in, provide information about amenities, and ensure a warm, efficient arrival experience. In addition to front desk duties, you will handle invoicing, schedule wake-up calls, respond to inquiries and emergencies, reconcile accounts, and support the team with accurate, detail-oriented service.

This role offers growth opportunities and a collaborative work environment within a