Night Auditor & Guest Services Specialist

Hilton-Garden-Inn-Hotel; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Paid time off

Medical benefits

Job summary

Hilton Garden Inn Detroit Downtown is seeking a Guest Services Agent to deliver outstanding service in a busy downtown hotel, with responsibilities across front desk operations and guest relations.

You will assist with daily revenue reporting, use MS Office, and support PMS tasks; 1 year experience preferred; high school diploma required; CPR/First Aid certification is a plus. Equal opportunity employer and hotel discounts available.

Qualifications

• 1-year experience as a Guest Services Agent
• Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
• Basic mathematical skills to prepare financial reporting
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• CPR/First Aid Certification

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
• Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
• Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
• Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
• Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
• Resolve guest concerns with attentive service recovery

Skills

Guest service

Attention to detail

Computer literacy

Education

High school diploma

Tools

MS Outlook

MS Word

MS Excel

Job description

Hilton Garden Inn Detroit Downtown is seeking a Guest Services Agent to deliver outstanding service in a busy downtown hotel, with responsibilities across front desk operations and guest relations.

You will assist with daily revenue reporting, use MS Office, and support PMS tasks; 1 year experience preferred; high school diploma required; CPR/First Aid certification is a plus. Equal opportunity employer and hotel discounts available.