Night Auditor

Spire Hospitality; Detroit (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pet discount program

Identity theft protection

401K match

Paid time off

Hotel discounts

Job summary

SPIRE Hospitality seeks a Guest Services Agent for Hilton Garden Inn Detroit Downtown to deliver outstanding guest service at the front desk and maintain smooth operations.

You will assist with daily revenue reporting, PMS balance, and guest interactions while collaborating with the engineering and hotel team to uphold service standards. A year of guest services experience and proficiency with MS Office are required.

Qualifications

• High school diploma or equivalent required.
• Hotel experience preferred.
• 1 year experience as Guest Services Agent required.
• Knowledge of accounting operations (AR/AP, service fees) helpful.
• Basic math skills for financial reporting; computer proficiency with MS Suite.

Responsibilities

• Deliver exceptional guest service and respond promptly to requests.
• Prepare and balance daily revenue and PMS reports.
• Enter revenue and expenses into the system and generate daily summaries.
• Manage check-ins and check-outs with professionalism.
• Address guest concerns and provide service recovery.

Skills

Guest service

Attention to detail

Communication

Problem solving

Education

High school diploma or equivalent

Tools

MS Office

Outlook

Excel

Word

Job description

Hilton Garden Inn Detroit Downtown

We’re in the heart of downtown Detroit, a short walk from the dining and entertainment of Greektown. Comerica Park, Ford Field, Detroit Opera House, and the Fillmore are within a half-mile. Detroit Institute of Arts and Motown Museum are a short drive. Enjoy all-day dining at our restaurants – Garden Grille and Chrome Bar & Grille. WiFi’s on us.

Property Overview ;

Hilton Garden Inn Detroit Downtown We’re in the heart of downtown Detroit, a short walk from the dining and entertainment of Greektown. Comerica Park, Ford Field, Detroit Opera House, and the Fillmore are within a half-mile. Detroit Institute of Arts and Motown Museum are a short drive. Enjoy all-day dining at our restaurants – Garden Grille and Chrome Bar & Grille. WiFi’s on us.

Company Overview

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

This role will provide amazing guest service while maintaining the full operational functionality of the building. You and the entire engineering team are responsible for the repair, service, and preventative maintenance of all things within and outside of the hotel building. Taking pride and passion for your work and working within a team.

Essential Job Functions

• Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
• Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
• Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
• Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
• Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
• Resolve guest concerns with attentive service recovery

Physical Demands

• Ability to lift, carry, push or pull 10 lbs
• Standing and moving about in the guest services and restaurant/bar areas throughout the shift
• Primarily standing for majority of shift

Qualifications

Education

• High school diploma or its equivalent

Experience

• Hotel experience preferred
• 1-year experience as a Guest Services Agent required
• Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
• Basic mathematical skills to prepare financial reporting
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• CPR/First Aid Certification

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans