Night Auditor & Guest Services - Early Pay Eligible

Spire Hospitality; Detroit (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pet discount program

Identity theft protection

401K match

Paid time off

Hotel discounts

Job summary

SPIRE Hospitality seeks a Guest Services Agent for Hilton Garden Inn Detroit Downtown to deliver outstanding guest service at the front desk and maintain smooth operations.

You will assist with daily revenue reporting, PMS balance, and guest interactions while collaborating with the engineering and hotel team to uphold service standards. A year of guest services experience and proficiency with MS Office are required.

Qualifications

• High school diploma or equivalent required.
• Hotel experience preferred.
• 1 year experience as Guest Services Agent required.
• Knowledge of accounting operations (AR/AP, service fees) helpful.
• Basic math skills for financial reporting; computer proficiency with MS Suite.

Responsibilities

• Deliver exceptional guest service and respond promptly to requests.
• Prepare and balance daily revenue and PMS reports.
• Enter revenue and expenses into the system and generate daily summaries.
• Manage check-ins and check-outs with professionalism.
• Address guest concerns and provide service recovery.

Skills

Guest service

Attention to detail

Communication

Problem solving

Education

High school diploma or equivalent

Tools

MS Office

Outlook

Excel

Word

Job description

SPIRE Hospitality seeks a Guest Services Agent for Hilton Garden Inn Detroit Downtown to deliver outstanding guest service at the front desk and maintain smooth operations.

You will assist with daily revenue reporting, PMS balance, and guest interactions while collaborating with the engineering and hotel team to uphold service standards. A year of guest services experience and proficiency with MS Office are required.