Night Auditor & Guest Services Pro

Mountain Modern Sedona; Sedona (AZ); On-site; USD 33,000 - 52,000; Full time

Job summary

Crystal Creek Hospitality is seeking a Night Auditor to ensure accurate financial transactions and smooth night operations. You will post and balance charges, reconcile accounts, and work with front desk and restaurant teams to prepare for the next day. Attention to detail and organizational skills are essential.

You will interact with guests and staff, resolve discrepancies, and maintain records with a focus on service excellence and accuracy during the night shift.

Qualifications

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner.
• Communicate well with guests.
• Be willing to pitch-in and help coworkers as a team player.
• Basic mathematical skills and ability to perform 10-key calculations.
• Handle guest and employee concerns in a friendly, positive manner.
• Ability to input information accurately using a moderately complex computer system.

Responsibilities

• Run audit reports/journals from the front office system, POS and computer.
• Make corrections and adjustments and handle all computer problems during shift.
• Maintain regular attendance and be available to work as scheduled.
• Post and balance all room and restaurant charges, including adjustments and settlements.
• Verify and reconcile all financial transactions (cash, credit, checks).
• Maintain records of all financial transactions (A/P and A/R).
• Identify and resolve discrepancies promptly.
• Prepare for next day's operations by resetting systems and records.
• Collaborate with front desk and restaurant teams for seamless operations.
• Provide prompt and accurate responses to guest inquiries.

Skills

English fluency

Team player

Professional appearance

Guest communication

Collaborative spirit

Math skills

Customer concerns handling

Computer data entry

Tools

OPERA PMS

MGS & GXP

Job description

Crystal Creek Hospitality is seeking a Night Auditor to ensure accurate financial transactions and smooth night operations. You will post and balance charges, reconcile accounts, and work with front desk and restaurant teams to prepare for the next day. Attention to detail and organizational skills are essential.

You will interact with guests and staff, resolve discrepancies, and maintain records with a focus on service excellence and accuracy during the night shift.