Night Auditor: Guest Service & Front Desk Banking

Kolter Hospitality Group; Fort Lauderdale (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Kolter Hospitality Group operates Hyatt Place Fort Lauderdale in Lauderdale, FL. The role of Front Desk Clerk involves reconciling front desk and restaurant transactions, posting room charges and taxes, and coordinating guest requests to ensure a smooth stay.

Availability on weekends/holidays is required; punctuality and proper uniform must be maintained. Basic computer and accounting knowledge are expected; prior customer service is preferred.

Qualifications

• Ability to work weekends and holidays.
• Punctual and proper uniform.
• Knowledge of basic computer usage.
• Knowledge of basic accounting functions.
• Experience: Customer service preferred.
• Education: None.

Responsibilities

• Reconcile and balance front desk transactions.
• Reconcile and balance food and beverage transactions from Micros reports.
• Post room and tax to guest accounts.
• Coordinate guest requests with courtesy and efficiency ensuring satisfactory resolution.
• Check guests in/out as necessary.
• Communicate with other departments to coordinate guest room information.
• Follow safety procedures and respond to emergencies.
• Report items in need of repair.

Skills

Customer service

Basic computer skills

Basic accounting knowledge

Job description

Kolter Hospitality Group operates Hyatt Place Fort Lauderdale in Lauderdale, FL. The role of Front Desk Clerk involves reconciling front desk and restaurant transactions, posting room charges and taxes, and coordinating guest requests to ensure a smooth stay.

Availability on weekends/holidays is required; punctuality and proper uniform must be maintained. Basic computer and accounting knowledge are expected; prior customer service is preferred.