Night Auditor / Guest Services

Hampton Inn & Suites Birmingham/280 East-Eagle Point; Birmingham (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

Hampton Inn & Suites Birmingham/280 East-Eagle Point is seeking a Night Auditor for 3rd shift. You will check guests in and out cheerfully, ensure accuracy, and comply with brand standards. You’ll balance end-of-day cash and card transactions, close daily books, and hand over to the next shift.

You will verify reservations, manage the PMS, record sales, and maintain a clean lobby. Prior hotel front desk experience is a plus, and a willingness to learn the property management system is essential.

Qualifications

• Experience in hotel front desk is preferred.
• Availability for 3rd shift.
• Must learn and be proficient in the Property Management System (PMS).

Responsibilities

• Check guests in and out cheerfully while ensuring efficiency and accuracy.
• Process charges accurately and balance close-of-day procedures.
• Manage reservations and confirm status daily and for the future.
• Handle cash and card transactions per brand and company policy.
• Close daily books and credit card batches.
• Review daily sales for issues and alert the GM as needed.
• Enter sales and revenue data into the accounting system.
• Keep lobby area clean and organized; set up continental breakfast.

Skills

Team player

Customer service

Cash handling

Attention to detail

Tools

PMS

Job description

We currently have an opening for a Night Auditor.

Team players who are looking to join a dynamic environment are encouraged to apply.

Key attributes and responsibilities of the position include:

Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards

Ensures the accurate processing of charges and completes/balances close-of-day procedures with full handover to the next shift

Takes and records reservations accurately and confirms as requested; knows the status of reservations on a daily and future basis

Observes safe cash handling procedures required by brand and company policy and is responsible for the cash drawer, cash, and credit card information transactions for their shift

Completes all company and brand-required closing of daily books and credit card batch

Reviews all daily sales for any issues, high balance accounts, or comp rooms and alerts the General Manager as needed

Enters all sales and revenue data into the company accounting system

Sets up/maintains fresh coffee in the lobby area. Helps keep the area stocked, clean, and organized

Maintains a clean and organized lobby and front desk area

Sets up and opens the continental breakfast for breakfast personnel Qualifications:

Prior hotel experience is a plus!

Availability for 3rd shift.

Must have the ability to learn and be proficient in the Property Management System of the hotel

Source: Hospitality Online