Night Auditor: Guest-Focused with Benefits & Career Growth

Comfort Inn & Suites Florence Center Area; Florence (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Raines Co. is seeking a Night Auditor to manage front desk operations during the night shift, ensure accurate postings of guest payments, and reconcile daily accounts. The role emphasizes delivering courteous service and maintaining security and efficiency at night.

Responsibilities include handling reservations, wake-up calls, and billing while using hotel systems like PMS and Quore. Prior front desk or night audit experience is preferred and Microsoft 365 proficiency is required.

Qualifications

• Experience in customer service or guest-facing roles is required.
• Prior front desk or night audit experience is preferred.
• Familiarity with PMS/Quore/PBX hotel systems is expected.
• Microsoft 365 or equivalent office software proficiency required.
• Minimum high school diploma or GED; Associate degree preferred.

Responsibilities

• Oversee front desk operations during night shift and ensure guest payments are posted.
• Balance daily accounts and reconcile day-end procedures.
• Respond to guest inquiries and resolve issues promptly.
• Ensure accurate reservations and room assignments per preferences.
• Handle wake-up calls, messages, and billing instructions.
• Maintain cash handling and bank responsibilities.

Skills

Customer service

Guest relations

Communication

Problem solving

Education

High school diploma or equivalent

Associate's degree in Business Administration or Hospitality

Tools

PMS systems

Quore

PBX

Hotel software

Job description

Raines Co. is seeking a Night Auditor to manage front desk operations during the night shift, ensure accurate postings of guest payments, and reconcile daily accounts. The role emphasizes delivering courteous service and maintaining security and efficiency at night.

Responsibilities include handling reservations, wake-up calls, and billing while using hotel systems like PMS and Quore. Prior front desk or night audit experience is preferred and Microsoft 365 proficiency is required.