Night Auditor

Comfort Inn & Suites Florence Center Area; Florence (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Raines Co. is seeking a Night Auditor to manage front desk operations during the night shift, ensure accurate postings of guest payments, and reconcile daily accounts. The role emphasizes delivering courteous service and maintaining security and efficiency at night.

Responsibilities include handling reservations, wake-up calls, and billing while using hotel systems like PMS and Quore. Prior front desk or night audit experience is preferred and Microsoft 365 proficiency is required.

Qualifications

• Experience in customer service or guest-facing roles is required.
• Prior front desk or night audit experience is preferred.
• Familiarity with PMS/Quore/PBX hotel systems is expected.
• Microsoft 365 or equivalent office software proficiency required.
• Minimum high school diploma or GED; Associate degree preferred.

Responsibilities

• Oversee front desk operations during night shift and ensure guest payments are posted.
• Balance daily accounts and reconcile day-end procedures.
• Respond to guest inquiries and resolve issues promptly.
• Ensure accurate reservations and room assignments per preferences.
• Handle wake-up calls, messages, and billing instructions.
• Maintain cash handling and bank responsibilities.

Skills

Customer service

Guest relations

Communication

Problem solving

Education

High school diploma or equivalent

Associate's degree in Business Administration or Hospitality

Tools

PMS systems

Quore

PBX

Hotel software

Job description

Raines Co. - Your Future is Now!

Position Summary: The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the worlds leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Essential Job Functions

• Maintains a friendly, professional, cheerful, and courteous demeanor at all times
• Accurately answers inquiries from potential guests and accepts hotel reservations
• Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
• Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
• Allocates rooms to expected arrivals after checking the guest preferences and special requests
• Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
• Cross checks all billing instructions to ensure they are correctly updated
• Handles group arrivals and pre-registers each guest
• Ensures payments are made or on file for each guest and that billing is routed for groups correctly
• Completes cash transactions and maintains full responsibility for personal bank
• Ensures Front desk log (book or system) is read and updated
• Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
• Balances accounts from the day shifts
• Checks all payment methods are up to date and correspond to the rooms they are on file with
• Posts transactions from outlets to appropriate rooms or ledger accounts
• Verify that all end of day work has been performed
• Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day
• Enter room cleans in Hotel Effectiveness
• Attends meetings as required
• Will work other shifts as needed

Experience and Education

• Experience in customer service, forward-facing, or other guest-related positions
• Prior experience in the hospitality industry as a front desk agent or night auditor preferred
• Experience with brand or property specific PMS, Quore, PBX and other hotel related systems
• Proficient in Microsoft 365 or similar computer applications
• Minimum High school diploma, GED or equivalent
• Associates degree in Business Administration, Hospitality or related major preferred

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO/D/V