Night Auditor

Raines Company; Waco (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Raines Co. is seeking a Night Auditor to oversee front desk operations during the night shift, ensuring guest payments are posted and all accounts are reconciled for the day. The role supports a team-focused hotel environment with emphasis on guest satisfaction.

We value experience in hospitality, PMS knowledge, and strong cash handling. The candidate will work within a friendly, professional culture and participate in daily end-of-day processes and handoffs to the morning team.

Qualifications

• Experience in customer service or guest-related roles.
• Front desk or night audit experience preferred in hospitality.
• Familiar with hotel PMS, Quore, PBX and related systems.
• Proficiency in Microsoft 365 or similar office software.
• Minimum high school diploma or GED; an associate degree in Business Administration or Hospitality is a plus.

Responsibilities

• Maintain a friendly, professional demeanor during night shift.
• Post guest payments and reconcile accounts for the day.
• Answer inquiries and process reservations and wake-up calls.
• Utilize upselling techniques to maximize room occupancy and revenue.
• Ensure correct billing, balance day-end transactions, and hand over to day team.

Skills

Customer service

Front desk

Cash handling

Communication

Night audit

Education

High school diploma

Associate degree in Business/Hospitality

Tools

PMS systems

Quore

PBX

Microsoft 365

Job description

Raines Co. - Your Future is Now!

Position Summary

The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Essential Job Functions

• Maintains a friendly, professional, cheerful, and courteous demeanor at all times
• Accurately answers inquiries from potential guests and accepts hotel reservations
• Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
• Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
• Allocates rooms to expected arrivals after checking the guest preferences and special requests
• Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
• Cross checks all billing instructions to ensure they are correctly updated
• Handles group arrivals and pre-registers each guest
• Ensures payments are made or on file for each guest and that billing is routed for groups correctly
• Completes cash transactions and maintains full responsibility for personal bank
• Ensures Front desk log (book or system) is read and updated
• Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
• Balances accounts from the day shifts
• Checks all payment methods are up to date and correspond to the rooms they are on file with
• Posts transactions from outlets to appropriate rooms or ledger accounts
• Verify that all end of day work has been performed
• Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day
• Enter room cleans in Hotel Effectiveness
• Attends meetings as required

Experience And Education

• Experience in customer service, forward-facing, or other guest-related positions
• Prior experience in the hospitality industry as a front desk agent or night auditor preferred
• Experience and set specific PMS, Quore, PBX and other hotel related systems
• Proficient in Microsoft 365 or similar computer applications
• Minimum High school diploma, GED or equivalent
• Associate’s degree in Business Administration, Hospitality or related major preferred

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO/D/V